Refund policy

Auto-booking

If we do not book an appointment before the latest date you chose, the £89 per person service fee is refunded in full, to the original payment method.

Once an appointment is booked in your date range the service is complete and the fee is not refundable.

Alerts

Monthly alerts (£10) can be cancelled at any time; access continues until the end of the paid month. The 31-day pass (£35) does not renew.

Your right to cancel

You can cancel within 14 days of buying. If we have already started the service at your request, we refund the fee minus a proportionate amount for the part already provided. If the service has been fully provided, the right to cancel no longer applies.

Official fees

Visa, centre and other official fees are paid to the official service and follow its own refund rules. We cannot refund them.

How to ask

Use the Contact us button and include your order reference. Refunds are made within 14 days of approval.